Help & Information | FAQs

For non-MoonBoard items, you may request a live shipping quote in your Shopping Cart. You will need to enter a valid zip/postcode for the system to produce delivery options and costs.

If you provide a valid mobile telephone number and e-mail address when you checkout, tracking information should be forwarded to you when your order is dispatched from our warehouse. Orders are generally shipped within 1-2 working days of the order being placed. Please note that our warehouse is closed over the weekend.

No. We are unable to provide shipping to Russia due to difficult customs procedures. You may be able to organise a forwarding company, or deliver your order to friends or family that live outside of Russia.

If you want to return your order please follow these instructions returns

Your contract of sale is with the retailer you purchased the item(s) from. It is their responsibility to provide support for returns. Unfortunately we will not be able to provide you with any assistance.

Orders placed on our global website moonclimbing.com and shipped to a destination outside of the UK are subject to local import duties and taxes. This includes the EU. If you live in the EU we suggest you order from our EU website and benefit from zero import charges and lower shipping rates.

Each Moon Climbing product offers exceptional design quality and durability. We strongly believe that our collections are competitively priced and provide value for money. For this reason, we do not provide additional discounts beyond the Sale category

If you are shipping MoonBoard components within the EU or US, you can request live costs in your Shopping Cart. You will need to enter a valid postcode to do this. If you live outside the EU/US and wish to order a Freestanding MoonBoard, DIY Kit, or DIY panels, please contact us directly to receive a bespoke quote. Shipping quotes for other MoonBoard components are available in the Cart.

Please note that it is crucial that you inspect the panels before signing for the delivery, and report any damage at that point. We will be unable to offer replacements after the delivery have been signed for as undamaged.

We understand your frustration. We have the holds listed permanently as "in stock" on the website as we're constantly replenishing the stock. The MoonBoard has experienced a huge surge in popularity and the holds are often gone as soon as they arrive. We've found that in general people prefer to have the opportunity to place their order and reserve the holds knowing that they'll be given priority when the new stock arrives, rather than risk trying to place their order when the new holds have landed to find that they're already sold out. We try to keep all of our customers well-informed of any delays. If you have been notified that your holds order will experience a delay, you are freely available to cancel your order if you wish.

Please consult the official MoonBoard FAQs page here.